Privacy Policy | gentle-mountain

Introduction

At gentle-mountain, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or engage our services.

Information We Collect

We collect and process the following types of personal information:

Contact Information: Name, email address, postal address, and any other details you provide when contacting us or requesting our services.
Project Information: Details about your property, renovation requirements, design preferences, and budget considerations.
Technical Data: IP address, browser type, operating system, and pages visited on our website.
Communication Records: Correspondence between you and our team, including emails, phone call notes, and meeting records.

How We Use Your Information

We use your personal data for the following purposes:

To respond to your inquiries and provide quotes for our services
To manage and deliver renovation and design projects
To communicate with you about project progress, appointments, and updates
To improve our website functionality and user experience
To comply with legal obligations and enforce our terms of service
To send occasional updates about our services (only with your consent)

Legal Basis for Processing

We process your personal data based on:

Contract Performance: Processing necessary to fulfill our contractual obligations to you
Legitimate Interest: Operating our business, improving our services, and maintaining customer relationships
Legal Obligation: Compliance with UK laws and regulations
Consent: Where you have given explicit permission for specific uses of your data

Data Sharing and Third Parties

We do not sell your personal information. We may share your data with:

Service Providers: Contractors, suppliers, and professionals involved in delivering your project
Legal Authorities: When required by law or to protect our legal rights
Business Partners: Architects, engineers, and specialists working on your project with your knowledge

All third parties are required to respect the security of your data and treat it in accordance with applicable laws.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encrypted communications, and restricted access to personal data.

However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

Project-related data is retained for 7 years after project completion for legal and warranty purposes
Marketing communications data is retained until you withdraw consent
Website analytics data is retained for 26 months

Your Rights

Under UK data protection law, you have the following rights:

Right of Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your data in certain circumstances
Right to Restrict Processing: Request limitation on how we use your data
Right to Data Portability: Receive your data in a structured, commonly used format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for processing at any time

To exercise any of these rights, please contact us at [email protected]

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

International Data Transfers

We primarily operate within the United Kingdom. If we transfer your data outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection standards.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised date.

Contact Us

If you have questions about this privacy policy or how we handle your personal data, please contact us:

Email: [email protected]
Address: 45 Albemarle Street, Mayfair, London W1S 4JL, United Kingdom

Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.

ICO Website: gentle-mountain.com